Head Of Service Job Description

The head of service responsibility is to ensure the owner and guest receive the highest possible service and experience on board. This role usually exists on larger vessels, working directly under the chief stew. A role of head of service includes running a high-level of guest service, planning the direction of each meal on board, managing a team of stews that are on service, providing drinks service whenever drinks are required, table settings for guest meals, plan themed parties and assisting in interior when needed. 

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Key Responsibilities: 

• In charge of making sure the guest has an excellent meal service 
• Navigate and manage each meal service for the guest 
• Outstanding table settings and making sure everything is ready for service 

• Managing the stews on service 
• Drinks service to guest throughout their stay onboard 
• Assisting other departments in Interior when needed 

Required Skills: 

• Excellent service skills 

• Knowledge of all service types 
• Extensive etiquette knowledge 
• Wine knowledge 
• Table decorating skills 
• Flower arrangement skills 

• Cocktail making skills 
• Barista skills 
• Cigar preparation skills 
• Management skills 
• Good Communication skills 

• Attention to detail 
• Creating unforgettable experience for the guest on board ​

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